Refund & Cancellation Policy

1. Our refund policy

GrowthFueling provides SEO, search optimization, consulting and paid advertising management. These are services, not products: the work is our team’s time and expertise, so once it has been delivered it cannot be returned.

Once work on an engagement has started, fees paid for that engagement are not refunded.

Our fees pay for the work of our team: research, audits, strategy, SEO implementation, campaign setup, ad management, optimization and reporting, much of it carried out on third-party platforms such as Google and Meta. Once that work is done, the team’s time and the costs behind it have already been spent.

Dissatisfaction with results, a change in business priorities, results taking longer than expected or a target not being met are not grounds for a refund of work already performed.

2. When a refund applies

You will receive a refund in these two situations:

• Work has not started. If you cancel before any work on the engagement has started, fees paid for that engagement are refunded in full.
• We can’t take on the work. If GrowthFueling tells you, before work starts, that it cannot take on the engagement, fees paid for that engagement are refunded in full.

3. Monthly fees and minimum commitment

Monthly service fees are payable in advance. The minimum commitment period, fee, billing schedule and cancellation conditions are stated in your signed proposal or service agreement before the engagement begins.

Once an engagement has started, fees are not refunded if you stop the service before the end of a billing period or the minimum commitment period. Fees due for the minimum commitment period and the notice period remain payable.

4. Third-party platforms

We work on independent platforms such as Google and Meta. They may suspend or restrict accounts, reject ads, change policies, have outages or take time to review and reinstate accounts. We don’t control these decisions or how long they take.

Problems caused by a third-party platform are not grounds for a refund. This includes:

• Account suspensions or restrictions.
• Disapproved ads.
• Campaign interruptions.
• Tracking failures.
• Platform policy reviews.
• Delayed account reinstatement.
• Accounts that cannot be recovered.
• Platform issues that take several days or longer to resolve.

We will help with troubleshooting, documentation and appeals within the agreed scope, but we can’t guarantee the outcome or the timing. Fees for work already performed are not refunded, even if a platform issue takes time to resolve or is never resolved.

5. SEO and advertising results

Rankings, traffic, leads, sales and advertising returns depend on factors outside our control, including competition, search engine algorithms, platform policies, budgets, market demand, your website and landing pages, approvals and your products or services.

We do not guarantee specific rankings, traffic, leads, conversions, sales, revenue or advertising returns unless this is expressly agreed in a separate written agreement. Not reaching a performance target is not grounds for a refund of work performed.

6. Canceling your engagement

To cancel, email contacts@growthfueling.com and give 30 days’ written notice, unless your service agreement says otherwise.

Fees for the notice period, any remaining minimum commitment and any outstanding invoices remain payable. The cancellation date is confirmed in line with your service agreement.

7. Advertising spend

Ad spend you pay directly to Google, Meta or another platform is separate from GrowthFueling’s management fees. Any refund, credit or billing adjustment on ad spend is decided by the platform under its own policies. We can’t guarantee that a platform will refund spend or reinstate an account.

8. If GrowthFueling ends the engagement

If we end an engagement after work has started, fees already paid for the current billing period are not refunded, because work for that period is already under way. No further fees are charged after the end date.

9. How to submit a request

For cancellations or questions about this policy, email contacts@growthfueling.com with:

• Your name and business name.
• The service or engagement concerned.
• The payment or invoice reference.
• The requested cancellation date.

Nothing in this policy limits any rights you have under applicable law.

10. Contact

• Name: GrowthFueling
• Email: contacts@growthfueling.com
• Location: Udaipur, Rajasthan, India